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Basics

The Engage Smarter AI Platform is organised into different API resources, each providing different aspects of functionality.

In the Quickstart tutorial, we saw the Conversations API. In the Basics section, you will learn about the different API resources available and how to use them. In particular, the Engage Smarter AI Platform offers two different APIs for interacting with agents, Conversations and Runs, each with its own API resource.

  • The Concepts section teaches you about the different concepts and terminology used in the Engage Smarter AI Platform.
  • To learn how to view the different agents available, continue to the next tutorial on the Agents API section.
  • To learn about Conversations turn to the Conversations API section.
  • To learn about Runs turn to the Runs API section.

In the near future, we will also be adding documentation covering the Tags resource - already available on the Engage Smarter AI Platform - for adding, removing and managing tags on conversations and runs.